Tagged with " canned responses disappeared"
1 Feb
2013
Posted in: Web/Tech
By    13 Comments

Gmail Canned Responses Disappearing

Gmail Canned Responses MissingI am an avid user of Gmail’s Canned Response system. I have about 5 that I use almost daily.  The other day I logged into my gmail account via the computer and they were all gone!  I thought that google may have updated something so they got removed.  So I went ahead and loaded them all again.  The next day they were missing again!  This got really frustrating after a few days of it happening until I discovered what was causing the canned responses to be deleted.  I was deleting them with knowing it :-/

Why Gmail Canned Responses are Being Deleted:
I have a Samsung Galaxy S smartphone.  I use the Gmail app on there daily, and while the canned responses are not accessible on the phone, I am still able to send and receive emails.  While using the Gmail app on my phone, I went into the drafts folder and noticed about 6 or 7 drafts in there.  I knew that I was not in the middle of typing any important emails, so I went ahead and deleted them.  The next time I logged into Gmail on a computer the canned responses were missing.

Somehow the Gmail app on the smart phone shows the saves Canned Responses in the “Drafts” folded.  So if you delete these drafts, your canned responses will be deleted from your Gmail account.  I thought this was very strange since these “Canned Responses” do not show up in your “Drafts” folder when you are logged into your Gmail account on a computer.

So if you see draft emails in your “Drafts” folder within your smartphone Gmail App, make sure you know what they are before deleting them!

Hope this help relieve some frustration for you.  I know I was about to rip my hair out after having to re-input my Canned Responses a few times.